Examining the Perceived Performance of Artificial Intelligence on the Behavioral Front
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Artificial intelligence (AI) and its associated technologies have experienced rapid advancements, especially in the 21st century. While the proficiency of knowledge-based AI is well-established, behavior-based AI still faces significant challenges. There exists uncertainty about the effectiveness of AI systems in performing behavioral roles, that typically belong to human beings. Based on AI-driven social theory, this research argues that the development of AI systems is closely intertwined with social facets. Since the foundation of all AI technologies is ingrained in anthropocentrism, the study inquires about the confidence of users/respondents in AI’s ability to assume behavioral roles. For empirical analysis, data was collected from 120 university students. Rudimentary scales were designed to gauge the influence of AI across eight behavioral parameters, namely sentience, personality, leadership, ethics, decision-making, power, conflict management, and emotions. Descriptive data analysis revealed somewhat vacillating results. Among the eight behavioral parameters, respondents showed high confidence in AI’s decision-making capabilities. Moreover, the results revealed respondents’ moderate confidence in AI’s ability to exercise power and manage conflicts. Conversely, confidence in AI’s emotional prowess is found to be relatively low. It is further found that females believe more in the prospect of AI sentience relative to males. No significant difference between male and female perceptions was found for the rest of the parameters. The study's indeterminate findings concluded that users are confident, as well as ambivalent of behavioral AI’s perceived performance. The middle-of-the-road results suggested skepticism around AI’s behavioral capabilities.
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