Challenges in the Implementation of Hospital Management Information System (HMIS) in Healthcare Sector: A Case Study of Lahore, Pakistan

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The implementation of HMIS (Hospital Management Information System) in the healthcare sector of Lahore, Pakistan has the potential to revolutionize the healthcare service delivery by improving efficiency, accuracy, and patient care. Nevertheless, the implementation process is marred with certain challenges. This study examines these challenges, including ICT infrastructure barriers and financial barriers. A quantitative methodology was used to collect comprehensive data regarding the challenges faced during HMIS implementation in three (03) hospitals — that is, Jinnah Hospital, Social Security Hospital at Multan Road, and Social Security Hospital at Shahdara. A survey was conducted using a structured questionnaire to gather the experiences of the healthcare professionals involved in the implementation process. Data were analyzed using multiple linear regression analysis. The results showed the p-values of financial barriers and ICT infrastructure barriers as less than 0.05, indicating that they constitute major challenges in HMIS implementation, explaining a significant percentage of the variance. The study confirmed the hypothesis that ICT infrastructure barriers and financial barriers significantly influence HMIS implementation. Considering the rapidly evolving technological landscape, a longitudinal study is required to evaluate the changing impact of financial barriers and ICT infrastructure on HMIS implementation over time.